How Docszo handles information and privacy

Information collected

Docszo may collect information you provide directly, information collected automatically through use of the website, and technical information necessary to operate, secure, and improve the platform. Directly provided information may include contact details submitted through forms, business enquiry messages, newsletter sign-up entries, support requests, and other voluntary communications.

How information is used

We may use information to provide the website, respond to enquiries, deliver requested functionality, improve design and performance, personalize experience elements such as language preferences, maintain security, monitor technical issues, analyze product usage, detect abuse, comply with legal obligations, and communicate service-related information.

Cookies and similar technologies

Docszo may use cookies, local storage, and similar technologies to remember preferences, support essential functions, maintain session continuity, understand site usage, measure effectiveness, and improve user experience. For example, language preference and dark mode selection may be stored locally to preserve settings between visits.

Analytics and performance measurement

To improve Docszo, we may use analytics or measurement tools that help us understand which pages are visited, how users move through the website, which tools are most useful, where performance issues occur, and how content contributes to engagement.

Third-party services

Docszo may rely on third-party service providers for hosting, analytics, email handling, error monitoring, infrastructure support, or other operational needs. These providers may process information on our behalf subject to contractual or policy-based safeguards.

Advertising and marketing

If Docszo engages in marketing, newsletter communication, or future advertising partnerships, information may be used to measure campaign performance, understand user interest, or deliver relevant updates. Where required by applicable law, consent mechanisms may be used for non-essential cookies or marketing-related tracking.

Data retention

We retain information only for as long as reasonably necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, enforce agreements, maintain records, or improve the website.

Security

Docszo uses reasonable administrative, technical, and organizational measures intended to protect information from unauthorized access, misuse, alteration, disclosure, or destruction. However, no website, transmission method, or storage system can be guaranteed to be completely secure.

Children’s privacy

Docszo is not directed to children under the age required by applicable law for independent consent in their jurisdiction, and we do not knowingly collect personal information from children without appropriate authorization.

International users, GDPR, and CCPA

Depending on your location, you may have rights under laws such as GDPR and CCPA, including rights to request access, correction, deletion, restriction, portability, and information about categories of data collected or disclosed, subject to applicable limitations and verification requirements.

User rights and choices

You may contact Docszo to inquire about your information, request updates, request deletion where legally applicable, or ask questions about privacy practices. You may also control certain browser-based collection mechanisms through your browser settings or device settings.

Changes to this policy

Docszo may update this Privacy Policy from time to time to reflect changes in product features, legal requirements, operational practices, or technology. Continued use of the website after an update constitutes acknowledgment of the revised policy.

Contact

If you have privacy-related questions, requests, or concerns, please contact Docszo at hello@docszo.com.